At TOKYO-IKEMEN, we strive to ensure that our customers are completely satisfied with their purchases. We offer a comprehensive Money Back Guarantee policy to give you peace of mind when shopping with us.
Eligibility for RefundTo be eligible for a refund, items must be returned within 30 days from the date of purchase. The items should be in their original condition, unused, and include all original packaging and tags.
Non-Refundable ItemsTo start a return, please contact our customer service team at support@tokyo-ikemen.com with your order number and the reason for the return. Our team will provide you with detailed instructions on how to return your item(s) securely.
Refund ProcessOnce we receive your returned item(s) and inspect them, we will notify you via email regarding the status of your refund. A credit will automatically be applied to your original method of payment within 10 business days, subject to your bank's processing times.
Shipping Costs- Initial Shipping Costs: Shipping costs incurred at the time of purchase are non-refundable.
- Return Shipping Costs: Customers are responsible for covering the return shipping costs unless the return is due to a defect or error on our part.
ExchangesIf you require an exchange for a different size or color, please return your original item to be processed for a refund and place a new order for the desired item.
Contact InformationIf you have any questions about our Money Back Guarantee policy, feel free to reach out to us at support@tokyo-ikemen.com or call us at +81-123-456-789. We are here to ensure your experience with TOKYO-IKEMEN is nothing short of exceptional.